Branch Manager 3 - Republic Office
About The Position
The Branch Manager leads and manages one or more branches to meet business goals and ensure compliance with banking laws and regulations. The role is responsible for delivering an excellent customer experience consistent with U.S. Bank’s culture and core values, while coaching, developing, mentoring, and training team members. It uses communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services, collaborating with partners in wealth, business banking, mortgage, and payment services. The Branch Manager leads the customer experience, motivates and directs the team, grows the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z is required, including a criminal background and credit check.
Requirements
- Bachelor’s degree or equivalent work experience.
- Three to four years of experience working in a sales, retail management, or banking environment.
- NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the required criminal background and credit check.
- Thorough product and service knowledge, including knowledge of regulatory, policy, and compliance issues.
- Solid understanding of retail product policies, procedures, documentation, and systems.
- Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
- Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
- Interpersonal communication, leadership, relationship management, time management, sales activity management, and sales ability skills.
- Ability to evaluate and resolve problems and issues with minimal guidance.
- Demonstrated success in a retail sales environment.
- Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
- Skills in adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.
Responsibilities
- Lead and manage branch operations to achieve goals and comply with banking laws and regulations.
- Ensure team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
- Coach, develop, mentor, and train team members, adapting support to their needs and providing feedback.
- Identify customers’ financial resources and needs, and direct or recommend appropriate products and services.
- Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach financial goals.
- Motivate and direct the team, expand the customer base, and lead the customer experience.
- Participate in the local market and community to identify needs and promote U.S. Bank products and services.
- Use critical thinking, conflict resolution, and priority setting to address problems and achieve business objectives.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
