Office Manager | Executive Support & Customer Service Lead

GreenSpace Recycling•Spokane Valley, WA

1d•$28 - $32•Onsite

About The Position

GreenSpace Recycling is hiring an Office Manager to run its Connection Center, the hub for communication with clients, haulers, and drivers, and to supervise the full-time Connection Center Specialist. The role also provides executive support to the COO, including calendar management, meeting briefs, follow-ups, and client scheduling. The position is based at the company’s headquarters in Liberty Lake. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with a 30-minute unpaid meal period and paid rest breaks. The role involves prolonged sitting and computer and phone work, occasional lifting of up to 25 pounds, and driving a company vehicle for local errands. Employment offers are contingent on pre-employment screening, including insurer driving-risk analysis, a Motor Vehicle Report, drug screening, and a background check. GreenSpace covers the screening and certification costs. The company is an Equal Opportunity Employer and participates in E-Verify.

Requirements

At least 3 years of experience as an Executive Assistant, Office Manager, or in a similar role.
Experience supervising staff, including hiring, training, coaching, and performance management.
Calm, sound judgment when handling upset clients and urgent problems.
Strong writing skills, including the ability to turn long threads into short, clear briefs.
A proven system for tracking tasks and follow-ups.
Discretion with confidential business and personnel matters.
Valid driver’s license and a driving record that meets the company’s insurance standards.

Nice To Haves

Customer service or dispatch experience.
Background in property management, waste, or field services.
SOP writing experience.

Responsibilities

Lead, train, and coach the Connection Center Specialist, including hiring, reviews, and accountability.
Own Connection Center processes and keep the SOP Book current.
Resolve escalations from clients, haulers, and drivers.
Keep Salesforce account and hauler-platform information current.
Manage office supplies and inventory and keep the office and common areas organized.
Report on Connection Center volume and response times.
Manage the COO’s calendar and prepare short briefs before key meetings.
Triage email and draft correspondence.
Track the COO’s commitments and follow-ups and ensure they are completed.
Schedule client visits and coordinate travel for monthly market visits.
Keep the COO and Sales aligned on clients and priorities.