Customer Service Executive

Jotun • Houston, TX

1d

About The Position

The Customer Service Executive provides excellent service to internal and external customers by coordinating order processing, invoicing, complaints, and delivery flow. The role works closely with Sales, Supply Chain, Operations, and Logistics to ensure accurate, efficient processes and a high level of customer satisfaction. The position is with Jotun Paints Inc. and is listed as regular, full-time employment.

Requirements

• Experience in customer service, order management, sales support, or a similar operational role.
• Experience working with ERP systems and customer order processing.
• Strong administrative and organizational skills with high attention to detail.
• Good understanding of invoicing, order fulfillment, and customer service processes.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Customer Service, or a related field (preferred).

Responsibilities

• Process and coordinate customer orders with operations departments to support efficient order processing and delivery.
• Invoice customer orders accurately and in accordance with local laws and Jotun procedures.
• Coordinate Customer Service Department activities to ensure orders are processed promptly and efficiently, promoting lean solutions and best practices.
• Follow up on customer complaints by issuing investigation tasks, recording conclusions, and requesting return notes and credit notes where required.
• Respond to customer inquiries by email, telephone, or in person in a timely and professional manner.
• Resolve customer complaints by understanding issues and proposing appropriate solutions.
• Verify, enter, and review system prices against customer purchase orders and sales orders.
• Communicate with Sales and customers to confirm order details and resolve missing information or inconsistencies.
• Monitor daily order follow-up and update dates when applicable to maintain accurate backlog and OTIF.
• Handle approved sales returns with appropriate charge information and create credit notes when required.

Benefits

• Generous paid time off
• 11 holidays
• 14 weeks of paid maternity leave or 2 weeks of paid paternity leave
• Paid caregiver leave
• Bonus eligibility
• On-the-job training and learning activities through Jotun Academy
• Career development opportunities across multiple disciplines and geographies
• Supportive and inclusive company culture
• Team-building and social activities

What This Job Offers

• Job Type: Full-time