Customer Service Executive

Jotun • Houston, TX

2d

About The Position

Provide excellent customer service to internal and external customers by liaising with customers and processing and monitoring orders, invoices, credits, and complaints. The role ensures accurate and efficient working procedures and a high level of customer satisfaction.

The Customer Service Executive is a key point of contact for customers and internal stakeholders, supporting smooth order processing, invoicing, complaint handling, and delivery coordination. The role works closely with Sales, Supply Chain, Operations, and Logistics teams to provide a seamless customer journey and contribute to high customer satisfaction.

Requirements

• Experience in customer service, order management, sales support, or a similar operational role.
• Experience working with ERP systems and customer order processing.
• Strong administrative and organizational skills with high attention to detail.
• Good understanding of invoicing, order fulfillment, and customer service processes.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Customer Service, or a related field.

Responsibilities

• Execute customer orders and coordinate closely with operations departments on order processing and delivery flow.
• Invoice customer orders accurately and efficiently, in accordance with local laws and Jotun procedures.
• Coordinate activities within the Customer Service Department to ensure customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
• Follow up on customer complaints by issuing investigation tasks, entering conclusions, and raising requests for return notes and credit notes where required.
• Handle customer inquiries through email, telephone, or face-to-face in a timely and professional manner.
• Resolve customer complaints by understanding the issue and developing sound solutions to increase customer satisfaction.
• Verify, enter, and review system prices against customers' purchase orders and sales orders.
• Communicate with Sales and customers to verify order details and resolve missing information or inconsistencies.
• Monitor daily order follow-up and change dates where applicable to achieve correct backlog and OTIF.
• Handle approved sales returns with appropriate charge information and create credit notes when required.

Benefits

• Generous paid time off
• 11 holidays
• 14 weeks of paid maternity leave or 2 weeks of paid paternity leave
• Paid caregiver leave
• Bonus eligibility
• On-the-job training and learning activities through the in-house Jotun Academy
• Career development opportunities across multiple disciplines and geographies
• Supportive and inclusive company culture
• Team-building and social activities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed