Front Office Evening Manager

Hilton Grand Vacations•Gordonsville, VA

11d•$55,000 - $60,000•Onsite

About The Position

The Evening Manager assists in leading the resort’s evening operations, including inventory, maintenance, housekeeping, and maintaining a secure atmosphere for staff and guests. The role is responsible for overseeing hotel operations during the night shift to support guest satisfaction and safety. The manager serves as a key liaison among departments, handles guest concerns and emergencies, supports and mentors team members, conducts training, and helps ensure resort quality standards are met. The position is based at Shenandoah Crossings Resort in Gordonsville, Virginia, and is scheduled from 3:00 p.m. to 11:00 p.m., including weekends and public holidays. Salary is $55,000–$60,000 annually.

Requirements

High school diploma or equivalent experience.
Excellent interpersonal skills when dealing with team members and guests/owners.
Excellent verbal and written English communication skills.
Ability to empower and mentor team members.
At least 2 years of hospitality management or supervisory experience.

Responsibilities

Oversee the overall operation of the hotel during the night shift to ensure guest satisfaction and safety.
Make critical decisions affecting guest satisfaction and the safety of the hotel, team members, and guests.
Act as a liaison among departments, promoting communication, teamwork, and encouragement, and resolving staff conflicts in accordance with resort SOPs.
Remain visible and interactive with guests and owners in public areas, routinely rotating through resort areas to assess cleanliness, staff attentiveness, lighting, and safety.
Address guest feedback, complaints, and disputes; provide immediate recovery solutions where possible and proactively resolve potential service issues.
Identify and advise department management about process improvements and guest-service enhancements.
Build rapport with team members and empower, recognize, and reward exemplary service.
Handle guest issues and emergencies.
Coordinate and conduct training for incoming and existing resort employees to ensure quality standards and policies are met.
Manage resort inventory effectively to attain the highest yield in accordance with resort objectives.
Participate in weekly and monthly management and staff meetings.
Provide hospitality to guests, meet customer needs, and ensure standards of conduct and efficiency are followed.
Conduct weekly inspections of resort common areas to ensure quality.
When a potential sell-out exists, ensure vacant rooms are assigned to a housekeeper for cleaning and coordinate additional needs with the Guest Service Manager.
Carry out reasonable requests from management that the employee can perform.