Evening Front Office Supervisor

Schulte Hospitality Group•Chapel Hill, NC

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to support hotel front desk operations and lead associates. The role focuses on delivering high-quality guest service, coordinating department activities, maintaining room and arrival information, and promoting teamwork and associate development. The supervisor may act as Manager on Duty and must work nights, weekends, and holidays as necessary.

Requirements

In-depth knowledge of hotel Front Desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Team-player attitude.

Responsibilities

Provide high-quality service, anticipate guest needs, and exceed guest expectations.
Assign staff duties to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist with interviewing and hiring associates; hire, coach, and discipline direct reports.
Promote teamwork and associate morale, treat people respectfully, and recognize associate successes.
Know emergency procedures, ensure staff respond appropriately, assist the Emergency Response Team as necessary, and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service; pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track room status to ensure rooms are ready and accurately marked for check-in.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to access earned pay daily.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace.
Flexible work environment and opportunities for career growth.