Evening Front Office Supervisor

Schulte Companies•Chapel Hill, NC

22h

About The Position

Schulte Hospitality Group is seeking a service-oriented Front Office Supervisor to oversee front desk operations and support the delivery of high-quality guest service. The role includes assigning and coordinating staff duties, supporting training and hiring, maintaining department schedules, monitoring room status and arrivals, and assisting with guest concerns. The supervisor may also act as Manager on Duty and support emergency response as needed. The position requires working nights, weekends, and holidays as necessary.

Requirements

In-depth knowledge of hotel front desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Team player.

Responsibilities

Provide high-quality service and anticipate and exceed guest expectations.
Assign specific duties to staff to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist with interviewing and hiring associates for the department.
Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, packages, and available rooms for walk situations.
Coordinate room blocking and check registration cards against arrival reports, correcting discrepancies.
Ensure prompt and courteous guest service and preregister guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals and notify the Maintenance Department of maintenance issues.
Track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as needed.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay access, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace.