Evening Front Office Recruitment Associate

Summit Academy O I C • Minneapolis, MN

4d • Onsite

About The Position

The Evening Front Office Recruitment Associate is the first point of contact for visitors to Summit Academy OIC and supports front office operations, recruitment outreach, and administrative work. The role helps maintain a welcoming and secure reception area, engage prospective students, keep recruitment data accurate, and assist with enrollment initiatives in support of the organization’s education and vocational training mission.

The position is part-time and non-exempt. Expected hours are Monday through Thursday from 4:00 p.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 2:00 p.m. Overtime is eligible for previously approved hours exceeding 40 per week. Limited local travel may be required.

Requirements

• High school diploma or GED.
• 1–2 years of experience in a receptionist or administrative role in a professional office environment.
• Customer service experience and the ability to engage professionally with diverse individuals.
• Experience handling multi-line phone systems, scheduling tools, and office supplies.
• Basic knowledge of CRM systems and data entry, including tracking customer data and appointments accurately and promptly.
• Strong verbal, written, and interpersonal communication skills.
• A welcoming, professional customer-service demeanor.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment with frequent interruptions.
• Proficiency with Microsoft Office Suite (Word, Excel, and Outlook) and comfort working with databases.
• Attention to detail in data entry, scheduling, and documentation.
• Flexibility and a positive attitude when responding to changing needs and priorities.

Nice To Haves

• 2 or more years of experience in a receptionist or administrative role in a professional office environment.
• Experience in an educational or nonprofit setting, working with stakeholders such as students, donors, and government representatives.
• Recruitment, outreach, or related administrative experience, including contacting prospective students, tracking inquiries, and supporting enrollment processes.
• Advanced proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Manage a multi-line switchboard, answer incoming calls, and direct inquiries to the appropriate department or staff member.
• Greet and assist visitors, ensure they sign in, and escort them while on campus.
• Maintain an organized, professional reception area and monitor building access and visitor security protocols.
• Oversee front desk supplies and inventory, including information session folders, flyers, and student study information packets.
• Make follow-up and recruitment calls to prospective students as directed by the Recruitment Manager.
• Record and email daily call activity and outcomes to the Recruitment Manager.
• Assist with recruitment events and activities by providing logistical support and information.
• Prepare student study packets, information session folders, and other recruitment materials.
• Track prospective student inquiries and follow-up actions in the student database (CRM).
• Coordinate student appointments, including testing and financial aid meetings.
• Record attendance for scheduled testers and enter accurate, up-to-date information into the student database.
• Distribute student parking permits and other administrative items as needed.
• Help walk-in prospective students complete online applications using the on-site kiosk.
• Assist the Enrollment Team with administrative tasks, including generating reports, updating records, and managing files.
• Perform other duties as assigned; duties and responsibilities may change.

Benefits

• Paid time off (PTO).
• 11 annual paid holidays and 2 annual scheduled paid mental health days.
• Eligibility to participate in a 401(k) retirement plan with up to a 4% employer match, effective on day one.
• Eligibility for an annual bonus and merit increase based on organizational and employee performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED