Front Office Associate

Miracle-Ear•Streetsboro, OH

9d•Onsite

About The Position

Miracle-Ear is seeking a Front Office Associate to serve as the first point of contact for customers by phone and in person. The role supports a high-quality customer experience through appointment coordination, customer service, administrative recordkeeping, payment collection, and assistance with hearing aid care. The associate supports both the Streetsboro and Tallmadge clinic locations as business needs require. The position has a standard Monday–Friday schedule of 9 a.m. to 4 p.m., approximately 35 hours per week, and pays $17 per hour with an opportunity to earn a bonus. Miracle-Ear describes a small-business environment with the training and technology of a larger corporation, and offers ongoing training and development and career growth opportunities.

Requirements

At least a high school diploma.
Background in administration, front office work, or patient care coordination.
Experience in a direct customer support role.
Comfort handling inbound and outbound calls.
Appointment scheduling experience and quality phone etiquette.
Sales-minded approach and initiative.
Adaptability, attention to detail, and an outgoing, positive demeanor.
Computer literacy and the ability to accurately document and file records.

Nice To Haves

Experience as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent.

Responsibilities

Serve as the first point of contact and manage the customer journey by setting appointment expectations and delivering a quality customer experience.
Schedule, screen, and confirm new appointments through inbound and outbound calls.
Resolve customer concerns and answer questions.
Communicate relevant customer information to the Hearing Care Professional.
Collect and record customer payments.
Maintain and update office records and the customer database.
Inform customers about hearing care accessory options.
Assist walk-in customers and provide after-care for existing customers.
Participate in office promotions, marketing, and social media initiatives.
Support hearing aid maintenance, cleaning, and repairs.