Front Office Associate

RAYUS Radiology•Downey, CA

17h

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The role answers phones, schedules appointments, and greets and registers patients in a cheerful, professional, and sincere manner. This is a temporary, PRN position working as needed. The position handles patient registration, scheduling, insurance verification and authorization, and related front-office support. It also coordinates with imaging technologists, referring offices, patients, and other parties to support patient care and clinic operations.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and appropriately route phone calls efficiently and in a friendly manner.
Serve as a liaison between imaging technologists and waiting patients, relaying scanner status and other clinic information.
Keep the front-office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
Push patient imaging through electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify that orders match exam schedules, and schedule referrals while ensuring proper authorizations are obtained.
Schedule walk-in patients and process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests in accordance with Company guidelines.
Complete other tasks and projects as assigned.