Front Office Associate

RAYUS Radiology•Clackamas, OR

About The Position

RAYUS Radiology is hiring a Front Office Associate to provide services to patients and referring professionals. The role answers phones, schedules appointments, and greets and registers patients in a cheerful, professional, and sincere manner. It also supports patient check-in and payments, coordination with imaging staff, insurance and authorization processes, and general front-office operations.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer and route phone calls efficiently and in a friendly manner, including directing calls to appropriate Center Team Members.
Coordinate communication between imaging technologists and patients waiting for exams, including relaying scanner status and clinic information.
Keep the front-office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify orders against exam schedules, schedule referrals and walk-in patients, and ensure proper authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients, and maintain an accurate database of current and potential referring physicians.
Verify insurance coverage, pre-certify patient exams, obtain authorizations, and apply knowledge of insurance carriers and procedures requiring waivers.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other tasks and projects as assigned.