Front Office Associate

PACT and PACT MSO • Orange, CT

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About The Position

PACT MSO, a Management Service Organization supporting numerous physician groups, is seeking a Front Office Associate for its Rheumatology Division. The position works in the front and back office of a medical practice, based in Guilford and rotating to Orange as needed. Hours are Monday 8:00 AM–6:30 PM, Tuesday 8:00 AM–4:30 PM, Wednesday 8:00 AM–6:30 PM, Thursday 8:00 AM–4:30 PM, and Friday 8:00 AM–12:00 PM. Proof of annual flu vaccination is required for all employees. The pay range is $21.00 to $24.00 per hour; the rate may vary based on experience, skills, knowledge of the position, and comparison with others in the role.

Requirements

• One year of office experience.
• High school diploma or GED.
• Knowledge of computers and EHR software.
• Excellent communication skills.
• Excellent organizational skills.
• Proof of annual flu vaccination.

Responsibilities

• Greet patients, visitors, vendors, and others with a friendly, professional demeanor.
• Register and check in patients accurately according to standard operating procedures.
• Schedule and confirm patient appointments.
• Check out patients and complete all required checkout steps.
• Collect copays, payments on balances, and walk-in payments, and process them appropriately.
• Open and close the daily batch for deposit.
• Scan and index documents and reports into patient charts in the EHR system.
• Review provider orders for completeness and seek clarification about incomplete or questionable orders.
• Provide test and procedure preparation information.
• Answer telephone calls promptly and professionally; route calls or take messages.
• Document messages in patient charts or through other specified electronic methods.
• Collect pertinent information and required documents from patients before appointments.
• Explain financial requirements to patients and collect copays as required.
• Manage transfers of the phone system to and from the answering service and resolve non-urgent after-hours messages.
• Perform other assignments and special projects.

Benefits

• Health benefits
• Paid time off
• Friendly working environment

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED