Front Office Associate

THOMAS EYE GROUP PC•Atlanta, GA

5d•Onsite

About The Position

Thomas Eye Group is seeking a compassionate and efficient Front Office Associate to support patient-focused operations at its Sandy Springs, Georgia location. The associate creates a positive first impression, helps ensure smooth front desk operations, and interacts with patients in a friendly and professional manner. The role includes greeting patients, managing check-in and check-out, scheduling appointments and follow-ups, coordinating schedules with medical staff, reviewing posted procedures for correct insurance billing codes, verifying insurance eligibility and authorizations, handling payments and co-pays, and entering accurate information into the Electronic Health Record (EHR) system. The associate also answers phone calls, assists with patient forms, and maintains a clean and organized front desk. Other duties may be assigned by the Clinical Supervisor and/or Practice Manager. The position is full-time, day shift, and listed with an undisclosed salary range.

Requirements

High school diploma or GED.
1–2 years of customer service experience, preferably in a medical setting or office.
Professional and compassionate patient interaction.
Exceptional interpersonal skills and a polished professional image.
Strong attention to detail and ability to multitask effectively.
Excellent verbal and written communication skills.
Efficient data management and scheduling skills.
Ability to handle high patient volumes with composure.
Strong organizational and time management skills.
Proficiency in MS Word and Excel, with strong typing and data-entry skills.
Familiarity with EHR systems and knowledge of HIPAA regulations.

Nice To Haves

A college degree is preferred but not required.
Knowledge of CPT and ICD-10 codes is strongly preferred.
Knowledge of medical billing codes and terminology is preferred.
Experience using Modernizing Medicine is strongly preferred but not required.

Responsibilities

Warmly greet and assist patients upon arrival.
Handle patient check-in and check-out procedures efficiently.
Schedule appointments and coordinate with medical staff to optimize workflow.
Collect payments, issue receipts, and ensure accurate financial transactions.
Enter patient information accurately into the Electronic Health Record (EHR) system.
Answer phone calls, direct inquiries, and provide information as needed.
Ensure patient forms are completed correctly and thoroughly.
Verify insurance eligibility and authorization prior to patient appointments.
Maintain an organized and clean front desk area.
Review posted procedures to ensure correct coding for insurance billing.
Perform other duties as required by the Clinical Supervisor and/or Practice Manager.