Front Office Associate

Atrium Hospitality • Allen, TX

3d • Onsite

About The Position

The Front Office Associate oversees front desk operations and serves as a problem solver for guests and teammates. The role handles guest check-ins and check-outs, supports and trains new front desk team members, and resolves guest issues quickly and professionally. It also includes distributing event sheets, supporting the business center, and keeping the lobby ready for guests.

Requirements

• Customer service experience.
• High school diploma or equivalent.
• Comfort using hotel systems and technology.
• Ability to lift 50 pounds and remain on your feet.

Nice To Haves

• Experience in hospitality or leadership.

Responsibilities

• Oversee front desk operations and assist guests and teammates with problems.
• Handle guest check-ins and check-outs accurately and warmly.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Distribute event sheets, support the business center, and keep the lobby guest-ready.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Discounts on brands and services.
• Community service and volunteer programs.
• Career growth and learning opportunities, including internal promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED