Front Office Associate

RAYUS Radiology•Portland, ME

17h

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The associate answers phones, schedules appointments, and greets and registers patients in a cheerful, professional, and sincere manner. This is a per diem position with shifts that may vary from Monday through Saturday. The stated pay range is $18.00–$23.00, based on direct and relevant experience.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer calls efficiently and courteously, route calls appropriately for center team members, and relay information between imaging technologists and patients waiting for exams, including scanner status and clinic information.
Keep the front office lobby organized, assist with general office cleanup, order office supplies, and maintain supplies of patient information sheets.
Transmit patient images through electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify orders against exam schedules, schedule referrals and walk-in patients, and ensure proper authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patient insurance coverage, obtain pre-certifications and authorizations, and apply knowledge of insurance carriers and procedures requiring waivers or pre-authorization.
Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies according to company guidelines.
Complete other tasks and projects as assigned.