Front Office Associate

Children's Healthcare of Atlanta•Cumming, GA

About The Position

The Front Office Associate, Primary Care is the first point of contact for patients and families at the primary care practice. The role creates a welcoming environment and coordinates patient check-in and check-out, scheduling, insurance verification, billing, collections, and administrative functions that support smooth day-to-day office operations. The associate also collaborates with the appeals department to overturn claim denials.

Requirements

One year of front-office or customer-service experience in a healthcare setting.
High school diploma or equivalent.
Knowledge of medical terminology.
Proficiency with EMR systems and basic computer applications, including Word, Excel, and email.
Excellent interpersonal, organizational, and communication skills.
Excellent customer-service skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

College degree.
Knowledge and use of patient registration systems, insurance verification systems, and/or Medicaid portals.
Experience in a pediatric office setting.

Responsibilities

Greet patients and families in a friendly and professional manner.
Assist patients with completing intake questionnaires in MyChart.
Verify insurance through batch eligibility or on demand, and contact patients when insurance is inactive or the PCP is incorrect.
Check in patients and verify demographics, insurance, responsible party, secondary insurance, and PCP information.
Check out patients, collect copays, coinsurance, deductibles, and outstanding balances, explain insurance rules, review charge capture and add modifiers or linkages as needed, coordinate accuracy with clinical staff, provide follow-up instructions, and schedule next appointments.
Monitor patient accounts and help collect outstanding balances.
Assist with billing questions, payment plans, and financial paperwork.
Complete daily payment reconciliation.
Schedule appointments and manage provider calendars.
Apply knowledge of primary care well-visit and immunization schedules.
Manage recalls, reminders, and follow-up for missed appointments.
Answer multiline calls, respond to inquiries, direct calls appropriately, and follow protocols for clinical advice and identifying urgent or emergent issues.
Maintain patient confidentiality and comply with HIPAA regulations.
Update and maintain accurate patient records in the EMR system.
Process referrals, prior authorizations, and medical record requests.
Assist with completing forms, including 3231, 3300, sports, and camp forms.
Manage incoming and outgoing mail, faxes, scans, and other communications.
Keep the waiting area and front office clean, organized, and child friendly.
Collaborate with clinical staff to support patient flow and service excellence.