Front office Associate

RAYUS Radiology•Blaine, MN

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide service to patients and referring professionals. The role includes answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a part-time position working Monday and Wednesday from 9:00 a.m. to 2:00 p.m., and every other Friday and Saturday from 7:30 a.m. to 3:00 p.m. The Front Office Associate registers patients for imaging services, processes payments and copays, supports appointment scheduling and insurance authorization, and coordinates information among patients, referring professionals, and clinic staff. The position also supports front-office organization, records and image requests, and release-of-information requests. The advertised pay range is $17.00–$23.27, based on direct and relevant experience. RAYUS Radiology offers benefits based on eligibility, including medical, dental, and vision insurance; a 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; paid time off; and holiday pay. DailyPay is offered, subject to an initial setup period.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and route phone calls efficiently and in a friendly manner, including directing calls to appropriate Center Team Members.
Coordinate communication between imaging technologists and patients waiting for exams, including relaying scanner-status and clinic information.
Keep the front-office lobby organized and assist with general office cleanup.
Order office supplies as needed and maintain supplies of patient information sheets.
Push patient imaging through electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, and verify that orders match exam schedules.
Schedule referrals and ensure required authorizations are obtained; schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patients’ insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate release-of-information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies in accordance with company guidelines.
Complete other tasks and projects as assigned.