Office Manager

Wow Bao•Forest City, NC

12d•Onsite

About The Position

Wow Bao is hiring an Office Manager for its new food manufacturing plant in Forest City, North Carolina, which is slated to open in Fall 2025. This role supports the plant’s day-to-day operations and helps establish administrative systems and workplace culture in a start-up environment. The Office Manager provides support to the Human Resources Manager, Director of Operations, and plant leadership; manages administrative, payroll, and financial tasks; coordinates people-focused activities; and helps ensure office procedures align with food safety and other compliance requirements. The position is full-time and in-office five days a week. Some duties may require attention outside normal business hours.

Requirements

Minimum of 3–4 years of experience as an Office Manager or in a similar role.
Excellent organizational and project management skills.
Proficiency with office machines and Microsoft Office, including Excel, PowerPoint, Word, and Outlook, as well as Zoom or Microsoft Teams.
Excellent reading, writing, and oral proficiency in English.
Ability to work under pressure, meet strict deadlines, and prioritize multiple tasks effectively.
Ability to handle sensitive and confidential matters professionally.
Ability to lift up to 50 pounds as necessary.

Responsibilities

Provide day-to-day support to the Human Resources Manager and Director of Operations.
Manage accounts payable and payroll accurately and confidentially.
Serve as a primary point of contact for internal teams and external vendors.
Manage and maintain the plant calendar, including appointments, visitors, meetings, and events.
Receive, respond to, and direct incoming communications from guests, visitors, vendors, team members, and external partners.
Anticipate plant needs and provide timely administrative support and problem-solving.
Collaborate with the HR/Plant Manager to negotiate and manage vendor and service provider contracts.
Collaborate with the HR/Plant Manager to develop, implement, and maintain office procedures and administrative systems that support efficiency and compliance with company policy.
Coordinate with the HR/Plant Manager to align priorities and support plant operations.
Process payroll and benefits administration accurately and on time.
Assist with recruitment, onboarding, offboarding, new-hire paperwork, orientation, and employee access and equipment.
Coordinate and support company events, training, and team celebrations.
Arrange travel for internal team members as required.
Maintain accurate files and records and handle sensitive and confidential matters appropriately.
Track office-related expenses, monitor the office budget, process local vendor invoices, perform basic bookkeeping, and support the accounting department.
Coordinate with plant leadership and quality assurance to align office procedures with food safety regulations, including HACCP and GMP.
Assist in coordinating employee training, particularly on safety and compliance.
Support initiatives related to safety, building access, and maintenance.
Order and maintain office and plant supplies.
Support leadership with administrative tasks, reporting, scheduling, and special initiatives.
Perform other duties as assigned.
Comply with policies, procedures, and standards in the Employee Handbook and Handbook Supplements.