Office Manager

Clarkson Eyecare•Chesterfield, MO

12d•Onsite

About The Position

The Office Manager is responsible for achieving a world-class Total Patient Experience that maximizes retail sales while supporting patients’ medical needs. The role oversees the overall sales and profitability of an office location and manages its operations, including team member support, merchandising, inventory management, training, and safety. The Office Manager exercises independent judgment and discretion in managing the entire retail operation. A Licensed Office Manager must hold a State Optician’s License in states where the company requires one. The position is based at Clarkson Eyecare’s Chesterfield, Missouri, 141 & Olive office. Work is primarily performed in a standard office or clinical setting, though travel to other locations may be required to carry out essential duties. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. The role requires open availability to work any shift within those hours; the manager will not work all of the listed hours and may occasionally need to work earlier or later. This is a full-time position with a high school diploma or GED required. Management experience is required; industry-related experience is beneficial. ABO, NCLE, and/or LDO credentials may be preferred. The job requires proficiency with Microsoft Excel, Word, PowerPoint, and Outlook, and a favorable background check where required by state. Candidates must provide proof of identity and authorization to work in the United States.

Requirements

Management experience required.
High school diploma or GED required.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Favorable result on a background check as required by state.
Proof of identity and right to work in the United States.
Open availability to work shifts within the office’s Monday–Friday 8 a.m.–7 p.m. and Saturday 8 a.m.–1 p.m. operating hours.
Ability to meet the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor use of hands; and visual and auditory acuity.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials may be preferred.
A State Optician’s License is required for Licensed Office Managers in states where the company requires it.

Responsibilities

Direct and execute sales and profitability for the office through effective delivery of the Total Patient Experience (TPE).
Develop and maintain a good working relationship with the doctor or doctors associated with the office, serving as a liaison between doctors and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members by maintaining a positive approach and communicating changes or news supportively and constructively.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds; follow safety rules and HIPAA and OSHA requirements, as well as hazardous-material handling and waste-disposal procedures.
Monitor and enforce company cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Oversee day-to-day office operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.