Office Manager

Carolinas Center for Oral & Facial Surgery•Sandston, VA

12d

About The Position

Virginia Oral & Facial Surgery is seeking an Office Manager to lead and support front-office and clinical support teams, oversee daily practice operations, and help deliver a positive patient and employee experience. The role partners with the Regional Director of Operations, doctors, and support services to establish and maintain a successful team. In conjunction with the doctor, the Office Manager works on clinical aspects and practices involving the provider, practice, clinicians, or ancillary personnel, and the hiring or firing of clinical personnel. The Office Manager ensures regulatory compliance and efficient, productive operations while supporting practice policies, performance goals, budgets, provider relationships, and patient satisfaction. The role also supports staff recruitment and development, facility and equipment maintenance, office marketing, and other operational needs. Travel is required as needed.

Requirements

Bachelor’s degree in Business Administration or a related field strongly preferred and/or a minimum of two years of management experience in a medical or dental practice.
Understanding of HIPAA.
Demonstrated problem-solving ability and self-direction.
High degree of professionalism and a professional image.
Strong and effective communication skills.
Positive attitude and willingness to advocate for change.
Independent decision-making skills and sound judgment.
Excellent organization and multitasking skills.
Ability to travel as required.
Ability to lift 25 pounds.
Ability to sit and stand for prolonged periods.

Nice To Haves

Oral and maxillofacial surgery experience.

Responsibilities

Ensure compliance with applicable governmental agencies and regulations, including OSHA, HIPAA, Department of Labor requirements, and AAAHC Accreditation Standards.
Coordinate and oversee day-to-day office operations to ensure efficiency, productivity, and adherence to practice policies, procedures, and mission.
Build working relationships with providers and staff, and facilitate meetings and communication as needed.
Partner with Human Resources to recruit, train, evaluate, and retain staff; conduct employee evaluations, performance management, and corrective action processes.
Monitor key performance indicators, operational reports, and financial metrics to support practice goals and budgets.
Monitor and improve referring provider relationships.
Promote a patient-centered experience to meet or exceed satisfaction expectations.
Review patient schedules daily to minimize wait times and maximize doctor and staff productivity.
Oversee maintenance of the building, equipment, and grounds, as applicable, to ensure compliance with practice standards.
Work in any area of the office as needed to support efficient operations.
Lead by example and foster a collaborative, team-oriented workplace culture.
Assist with office marketing efforts.
Perform other duties as assigned by the Regional Support Leader or doctors.
Work with the doctor on clinical aspects and practices involving the provider, practice, clinicians, or ancillary personnel, and on hiring or firing clinical personnel.