Office Coordinator Jobs

About The Position

Requirements

• Experience with clerical duties.
• CPR certification required or obtained within 30 days of hire.
• De-escalation certification required or obtained within 30 days of hire.

Nice To Haves

• Previous experience on an inpatient unit.
• High school diploma or GED.

Responsibilities

• Maintain supplies of therapeutic tools, including worksheets, videos, and games, for clinician use.
• Maintain the programming schedule based on therapist dictation.
• Support charge reconciliation and data entry as required.
• Support patient group assignments and coordination efforts.
• Provide customer service to patients, families, referral sources, and stakeholders.
• Support vital-sign and UDS capture as needed.
• Complete DCAR reporting accurately and on time.
• Organize and file paperwork.
• Maintain staff schedules and ensure program staffing.
• Monitor and record attendance, including tardiness and absences.
• Communicate with the treatment team to ensure chart compliance.
• Coordinate completion of physician follow-ups from CPE with others.
• Manage family session schedules as required by the program.
• Work with the business office and utilization review department to ensure payment for services.
• Perform pre-certifications and concurrent reviews.
• Develop relationships with payer sources.
• Coordinate with the utilization review department to ensure service coverage for patients.
• Maintain positive working relationships with referral sources, community agencies, and organizations.
• Maintain program and patient information and data to create reports and census information, and to assist the Business Office with reporting.
• Schedule CPEs, nursing assessments, H&P, and psychosocial assessments with the appropriate clinician and within required timeframes.
• Schedule or complete UDS collections, including random screenings.
• Ensure applicable orders are obtained for patients before services begin.
• Actively participate in therapists’ discharge-planning needs.
• As directed, create appointments, initiate the follow-up care process, and coordinate with organizations.
• Cross-train and provide support in outpatient functions, including PCA, transportation, and financial counseling.
• Conduct appointment reminder calls.
• Collect copays and deductibles as applicable.
• Manage organizational tools that support efficient operations, including bed boards, group room assignments, treatment team schedules, and flash reports.
• Perform other responsibilities and duties assigned by leadership.