Office Coordinator - Radiology Administration

CHRISTUS Health•San Antonio, TX

About The Position

The Office Coordinator provides leadership, support, direction, and focus for an outpatient clinic. The role is responsible for staffing and supervising daily activities to support successful patient encounters and for measuring productivity and outcomes. The coordinator maintains communication with other department leaders to provide effective and efficient clinic patient access. The position oversees clerical operations for outpatient scheduling, authorizations, and verification, including creating templates, coordinating and processing schedules for CHRISTUS Santa Rosa Hospital San Marcos programs, and updating manual materials. It also supports patient access across the Wound Care outpatient department, develops workflow monitoring, and coordinates staffing to meet organizational needs. The coordinator works with clerks, service departments, and referring providers to improve staff knowledge, service, quality, accuracy, and outcomes. The role also supports regulatory compliance, protects patient confidentiality, adapts assigned patient-care methods to patients’ developmental needs, and demonstrates adherence to Santa Rosa Health Care CORE values.

Requirements

High school diploma or equivalent required.
Two to five years of experience within the healthcare industry.
Knowledge of admission and registration requirements, scheduling, and Wound Care outpatient department access.
General working knowledge of integrity requirements and procedures.
Practical knowledge of common office software applications.

Nice To Haves

Associate degree preferred.

Responsibilities

Oversee clerical operations for outpatient scheduling, authorizations, and verification, including creating templates, coordinating and processing program schedules, and updating manual materials.
Work collaboratively with clerks to meet performance standards and participate in peer interviews for prospective associates.
Collect and report scheduling-program data to the Clinical Program Director to assess department and program efficiency.
Develop daily workflow monitoring for areas of responsibility and staff to meet organizational needs.
Provide support for patient access across the Wound Care outpatient department.
Work with service departments and referring providers to identify areas of exposure and design processes that improve staff knowledge and service, quality, and accuracy outcomes.
Respond to organizational and client needs with processes that support service excellence.
Ensure compliance with applicable regulations, standards, and directives from regulatory agencies.
Perform assigned patient-care responsibilities in a manner that meets the age-specific and developmental needs of patients served; adapt assigned assessment, treatment, and care methods to their individual needs.
Comply with applicable policies, procedures, and standards promulgated by state and federal agencies, the hospital, and other regulatory entities.
Protect patient confidentiality and disclose confidential information only when necessary to perform assigned duties.
Demonstrate adherence to Santa Rosa Health Care CORE values.
Perform other duties as assigned.