Front Office- Treatment Coordinator

Community Dental Partners•Mexia, TX

1d•Onsite

About The Position

The Treatment Coordinator works closely with the dentist to help patients understand the dental care needed for their oral health and the treatment options available. This role supports patients through treatment planning, insurance and payment discussions, and the consent process in a fast-paced, high-energy dental office. The coordinator must understand the day-to-day duties of front office staff and provide support to the Greeter and Insurance Specialist.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving ability.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and coworkers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality.
Ability to work with minimal supervision, act as a self-starter, and demonstrate initiative.
Flexibility and adaptability in a dynamic business environment.
Strong task completion and attention to detail.
Ability to build relationships with new people.

Responsibilities

Understand and perform the day-to-day duties of front office staff.
Discuss patients’ treatment needs with them in a clinical context.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
Collect fees according to the patient’s insurance or visit.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send pre-authorizations and intraoral pictures.
Support the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.