Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners•Boerne, TX

3d•Onsite

About The Position

The Treatment Coordinator works closely with the dentist to help patients understand the dental care they need and the treatment options available. The role requires understanding the day-to-day duties of front office staff and helping patients navigate treatment, insurance benefits, costs, and financing. The coordinator also supports office operations and other front office staff. This is a full-time, non-exempt role scheduled Monday through Friday at Family Smiles Boerne/West Bandera. Salary is based on experience.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving skills.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain the confidentiality of information.
Ability to work with minimal supervision, be a self-starter, and demonstrate initiative.
Flexibility and adaptability in a dynamic business environment.
Strong task completion and attention to detail.
Strong relationship-building and customer service skills.

Nice To Haves

Bilingual ability is indicated in the job title; specific language is not stated.

Responsibilities

Understand and perform the day-to-day duties of front office staff.
Discuss recommended treatment with patients in clinical conversations.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients or their parents after the exam.
Collect fees according to the patient’s insurance or visit.
Assist the office manager with sending claims and codes.
Understand pre-authorizations and narratives, and send pre-authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.