Bilingual Front Office Call Center Coordinator
About The Position
The Bilingual Front Office Call Center Coordinator works with a close-knit team across North Carolina and South Carolina to answer and route calls from injured people. The role is fast-paced and requires empathy, as many callers are experiencing difficult circumstances. The coordinator may be the first voice callers hear and may also hand clients their checks at the end of their cases. At the Charlotte location, the coordinator welcomes guests, facilitates meetings, and runs the office. Successful completion of the NC Notary exam is required in a timely manner after hiring.
Requirements
- Bilingual ability, as indicated by the position title.
- Successfully pass the NC Notary exam in a timely manner after hiring.
- Empathy, compassion, responsibility, and problem-solving ability.
Responsibilities
- Answer and route calls from injured people.
- Welcome guests at the Charlotte location.
- Facilitate meetings.
- Run the Charlotte office.
- Hand clients their checks at the end of their cases.
Benefits
- Numerous growth opportunities.
- A supportive team environment.
- Competitive salary and benefits, including paid family leave and a 401(k) with matching.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
