Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners•Boerne, TX

About The Position

The Treatment Coordinator works closely with the dentist to help patients understand the dental care recommended for their oral health and discuss available treatment options. The role is part of the Operations department and reports to the Practice Manager, partnering with Billing, Clinical, and Operations. The position requires understanding the day-to-day duties of front office staff and supporting the Greeter and Insurance Specialist in a fast-paced, high-energy office environment. The role is full-time, non-exempt, and scheduled Monday through Friday at Family Smiles Boerne/West Bandera. Salary is based on experience.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving ability.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and coworkers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality of information.
Ability to work with minimal supervision, be a self-starter, and demonstrate initiative.
Flexibility, innovation, and adaptability to a dynamic business environment.
High engagement; support for leadership and ability to model company values and guiding behaviors.
Strong task completion and dedication to detail.
Ability to build relationships with new people and provide excellent customer service.

Responsibilities

Understand and comprehend the day-to-day duties of front office staff.
Have clinical conversations with patients about extensive treatment needs.
Accurately prepare consent forms and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
Collect fees according to the patient's insurance or visit.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send pre-authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.