Bilingual Front Office Call Center Coordinator
About The Position
The Bilingual Front Office Call Center Coordinator works with a close-knit team serving North and South Carolina, answering and routing calls from injured people. The role is fast-paced and requires empathy because callers may be experiencing difficult circumstances. The coordinator may be the first voice callers hear and may also hand clients their checks at the end of their cases. The coordinator also oversees the Charlotte office by welcoming guests, facilitating meetings, and running the office. After being hired, the employee must successfully pass the North Carolina Notary exam in a timely manner.
Requirements
- Bilingual; the languages are not specified.
- Be compassionate and responsible.
- Successfully pass the North Carolina Notary exam in a timely manner after being hired.
Responsibilities
- Answer and route calls from injured people.
- Provide an empathetic first point of contact for callers.
- Hand clients their checks at the end of their cases.
- Welcome guests at the Charlotte location.
- Facilitate meetings.
- Run the Charlotte office.
Benefits
- Numerous growth opportunities.
- A supportive team environment.
- Competitive salary and benefits, including paid family leave and a 401(k) with matching.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
