Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners•Houston, TX

5d•Onsite

About The Position

The Treatment Coordinator works closely with the dentist and helps patients understand the dental care recommended for their oral health. The role is suited to someone who enjoys a fast-paced, high-energy environment and wants to support patients in the community by helping them access treatment options. The coordinator must understand the day-to-day duties of front office staff and be able to discuss treatment clinically with patients. They explain insurance benefits and limitations, out-of-pocket expenses, and financing options after the exam; prepare consent forms and obtain parental approval before treatment; and collect fees. The coordinator also supports the office manager with claims and codes, pre-authorizations, narratives, and submitting prior authorizations and intraoral pictures. Additional duties include supporting the Greeter and Insurance Specialist and maintaining the front office and lobby.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving skills.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and coworkers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality.
Ability to work with minimal supervision, be a self-starter, and demonstrate initiative.
Flexibility and adaptability in a dynamic business environment.
Strong customer service and relationship-building skills.

Nice To Haves

Medicaid experience; the employer is willing to train.

Responsibilities

Understand and perform the day-to-day duties of front office staff.
Discuss recommended or extensive treatment with patients.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients or parents after the exam.
Collect fees based on patient insurance or visit.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send prior authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.