Front Office- Treatment Coordinator

Community Dental Partners•Mexia, TX

2d•$16 - $17

About The Position

The Treatment Coordinator works closely with the dentist to help patients understand the dental care needed for their oral health and explain available treatment options. The role is part of the Operations department and partners with Billing, Clinical, and Operations teams. The position is based at Mexia Dental and is scheduled Monday through Thursday. Compensation is $17–$18 per hour, based on experience. The role is non-exempt and full-time. The coordinator must understand the day-to-day duties of front office staff and support a fast-paced, high-energy practice. Responsibilities include discussing treatment with patients, preparing consent forms, explaining insurance and payment options, collecting fees, supporting claims processes, and maintaining the front office area. The employer offers training, benefits, learning resources, and career growth opportunities.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving ability.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality of information.
Ability to work with minimal supervision; self-starter who demonstrates initiative.
Flexibility, innovation, and adaptability to a dynamic business environment.
High engagement, support for leadership, and ability to model company values and guiding behaviors.
Strong task completion and dedication to detail.
Strong customer service skills and ability to build relationships with new people.

Responsibilities

Understand and comprehend the day-to-day duties of front office staff.
Have clinical conversations with patients about extensive treatment.
Accurately prepare consent forms and obtain parental approval before treatment begins.
After the exam, explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents.
Collect fees according to patient insurance or visit requirements.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send pre-authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.