Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners•Houston, TX

6d•$20 - $25

About The Position

The Treatment Coordinator works closely with the dentist and helps patients understand the dental care needed for their oral health. The role includes discussing treatment options and costs, explaining insurance benefits and financing, preparing consent forms, and supporting front-office operations in a fast-paced, high-energy environment. The Treatment Coordinator reports to the Practice Manager and partners with Billing, Clinical, and Operations teams. The position is full-time and non-exempt, with compensation of $20–$25 per hour based on experience. The employer is willing to train candidates without Medicaid experience.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer-service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving ability.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality of information.
Ability to work with minimal supervision, take initiative, and be a self-starter.
Flexibility and adaptability in a dynamic business environment.
Strong task completion and attention to detail.
Ability to build relationships and provide excellent customer service.

Nice To Haves

Medicaid experience; candidates without it may be trained.

Responsibilities

Understand and comprehend the day-to-day duties of front-office staff.
Discuss clinical treatment with patients, including extensive treatment needs.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
Collect fees according to the patient’s insurance or visit.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send prior authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front-office area and lobby.
Perform other duties as assigned.