Medical Front Office Coordinator- Tustin, CA

WSA Americas • Tustin, CA

2d

About The Position

WSA is a global leader in the hearing aid industry, and HearUSA aims to provide modern hearing care through its network of independent Hearing Care Professionals and U.S. centers. The Medical Front Office Coordinator, described in the posting as a Client Experience Specialist, supports clients’ hearing healthcare by responding to their needs in a timely manner, maintaining an organized appointment schedule, and prioritizing excellent hearing care.

The role maintains client records and clinic schedules, provides customer service, supports inventory and order processing, and completes cash-deposit records and end-of-day processes. It also helps maintain a welcoming clinic environment and provides basic hearing aid cleaning, repair, and troubleshooting support. The position may also assist with HearAssist and remote care.

The company describes opportunities for ongoing training, mentorship, professional development, continuing education, and career advancement. Pay is $25 per hour.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and co-workers.
• Computer proficiency, including scheduling software and MS Office.
• Strong multitasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule for walk-in and curbside appointments, scheduled appointments, and potential clients to support efficient patient care.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
• Assist with basic hearing aid troubleshooting by telephone or in person, and perform clean-and-check services.
• Maintain knowledge of current HearUSA products, promotions, and pricing.
• As needed, facilitate and support HearAssist and remote care.

Benefits

• Ongoing training and onboarding.
• Attractive compensation package with monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and PTO.
• 401(k) with match.
• Health and wellness programs.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Field support for the hearing center.
• Continuing education, LinkedIn Learning, and tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED