Medical Front Office Coordinator-Glendora, CA
About The Position
At HearUSA, the Client Experience Specialist supports hearing healthcare clients by responding to their needs in a timely manner, maintaining an organized appointment schedule, and prioritizing excellent hearing care. The role includes coordinating clinic schedules and appointments, maintaining client records, providing customer service, managing inventory and orders, and completing financial records and end-of-day processes. The specialist also maintains a welcoming clinic environment, provides basic hearing aid cleaning, troubleshooting, and repair support, and stays informed about HearUSA products, promotions, and pricing. The position offers a stated pay rate of $25 per hour.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills.
- Ability to establish and maintain professional rapport with clients and coworkers.
- Proficiency with computers, including scheduling software and Microsoft Office.
- Strong multitasking, organization, and time-management skills.
Responsibilities
- Maintain client charts and ensure information is up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and prospective client appointments.
- Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
- Maintain detailed and accurate records of cash and bank deposits and perform end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
- Assist with basic hearing aid troubleshooting by telephone or in person, including clean-and-check services.
- Maintain knowledge of current HearUSA products, promotions, and pricing.
- Facilitate and support HearAssist and remote care as needed.
Benefits
- Ongoing training.
- Monthly bonus opportunities.
- Comprehensive benefits.
- Paid holidays.
- Paid time off.
- 401(k) with company match.
- Health and wellness programs.
- Mentorship and professional development opportunities, including a CES Advisory Board.
- Field support for the hearing center.
- Continuing education.
- LinkedIn Learning.
- Tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
