Medical Front Office Coordinator-Santa Monica, CA

WSA Americas•Santa Monica, CA

About The Position

WSA is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. HearUSA’s mission is to reframe hearing care and set a high standard in modern hearing health, supported by a network of 4,000 independent Hearing Care Professionals and more than 350 U.S. centers. The Client Experience Specialist supports clients’ hearing healthcare needs by providing timely service, maintaining an organized appointment schedule, and helping deliver excellent hearing care. The role maintains client records and clinic schedules, supports inventory and order processes, handles end-of-day cash and reporting tasks, and helps maintain a clean and welcoming center. It also involves basic hearing-aid cleaning, repairs, and troubleshooting, as well as staying informed about products, promotions, and pricing. The company describes a culture of ongoing training, mentorship, professional development, field support, and career advancement. Compensation is listed as $25 per hour, with monthly bonus opportunities. Benefits include comprehensive benefits, paid holidays, PTO, a 401(k) with match, and health and wellness programs. Additional development offerings include continuing education, LinkedIn Learning, and tuition reimbursement.

Requirements

High school diploma or equivalent.
Experience in customer service and office administration.
Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and coworkers.
Proficiency with computers, including scheduling software and Microsoft Office.
Strong multitasking, organization, and time-management skills.

Responsibilities

Maintain client charts and ensure information is up to date.
Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
Manage the clinic schedule to support efficient care for walk-in and curbside appointments, scheduled appointments, and potential clients.
Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
Maintain detailed and accurate records of cash and bank deposits, and complete end-of-day processes, reports, and settlements.
Maintain a clean, inviting, and friendly environment.
Maintain basic knowledge of hearing-aid technology and perform basic cleaning and repair functions.
Assist with basic hearing-aid troubleshooting by telephone or in person, including cleaning and checks.
Maintain knowledge of current HearUSA products, promotions, and pricing.
As needed, facilitate and support HearAssist and remote care.