Medical Front Office Coordinator- Tustin, CA

WSA Americas•Tustin, CA

About The Position

WSA is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. HearUSA aims to set a high standard in modern hearing health through a network of independent Hearing Care Professionals and U.S. centers. The Medical Front Office Coordinator role, described in the posting as Client Experience Specialist, supports clients’ hearing healthcare needs by coordinating appointments, maintaining accurate records, and providing friendly customer service. The role also supports clinic operations, inventory, basic hearing aid troubleshooting, and a clean, welcoming center environment. The company describes its culture as focused on community, training, employee development, and career growth. Compensation is listed as $25 per hour, with monthly bonus opportunities. The position offers onboarding, comprehensive benefits, paid holidays, PTO, a 401(k) with match, health and wellness programs, mentorship, professional development, field support, continuing education, LinkedIn Learning, tuition reimbursement, and career advancement pathways.

Requirements

High school diploma or equivalent.
Experience in customer service and office administration.
Excellent oral and written communication skills.
Ability to establish and maintain professional rapport with clients and coworkers.
Computer proficiency, including scheduling software and Microsoft Office.
Strong multitasking, organization, and time-management skills.

Responsibilities

Maintain client charts and ensure information is up to date.
Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and prospective-client appointments.
Enter stock and custom orders and conduct weekly inventory audits to ensure accuracy.
Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
Maintain a clean, inviting, and friendly environment.
Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
Assist with basic hearing aid troubleshooting by telephone or in person, including clean-and-check services.
Maintain knowledge of HearUSA products, promotions, and pricing.
As needed, facilitate and support HearAssist and remote care.