Medical Front Office Coordinator- La Mesa, CA

WSA Americas • La Mesa, CA

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About The Position

The Medical Front Office Coordinator supports client experience at a HearUSA hearing center in La Mesa, California. The role focuses on ensuring clients’ needs are met in a timely manner, maintaining an organized appointment schedule, and supporting excellent hearing care. Duties include keeping client records current, coordinating appointments, providing customer service, handling inventory and orders, and supporting basic hearing aid cleaning, troubleshooting, and remote care. The position offers $25 per hour.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and coworkers.
• Computer proficiency, including scheduling software and Microsoft Office.
• Strong multitasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule for walk-in and curbside appointments, scheduled appointments, and potential clients to support efficient patient care.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
• Assist with basic hearing aid troubleshooting by telephone or in person, and perform clean-and-check services.
• Maintain knowledge of current HearUSA products, promotions, and pricing.
• As needed, facilitate and support HearAssist and remote care.

Benefits

• Ongoing training and onboarding.
• Attractive compensation package with monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and paid time off.
• 401(k) with company match.
• Health and wellness programs.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Field support for the hearing center.
• Continuing education and LinkedIn Learning.
• Tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED