Medical Front Office Coordinator- La Cienega, CA
About The Position
WSA is a global hearing aid industry leader, and HearUSA works to provide modern hearing health care through a large network of independent Hearing Care Professionals and U.S. centers. The role is described in the posting as a Client Experience Specialist, supporting clients and the operation of a hearing center. The specialist helps ensure client needs are met promptly, keeps appointments organized, and contributes to excellent hearing care. The position also supports clinic administration, customer service, inventory and ordering, payment records, and basic hearing aid assistance. HearUSA promotes employee development through training, mentorship, professional development, field support, continuing education, LinkedIn Learning, tuition reimbursement, and career advancement pathways. The company states that it is an equal opportunity employer.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills.
- Ability to establish and maintain professional rapport with clients and coworkers.
- Computer proficiency, including scheduling software and Microsoft Office.
- Strong multitasking, organization, and time-management skills.
Responsibilities
- Maintain client charts and keep information up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule for walk-in and curbside appointments, scheduled appointments, and potential clients to support efficient patient care.
- Enter stock and custom orders and conduct weekly inventory audits for accuracy.
- Maintain detailed, accurate records of cash and bank deposits, and complete end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
- Provide basic hearing aid troubleshooting by telephone or in person, including clean-and-check services.
- Maintain knowledge of current HearUSA products, promotions, and pricing.
- Facilitate and support HearAssist and remote care as needed.
Benefits
- Ongoing training and onboarding.
- Attractive compensation package with monthly bonus opportunities.
- Comprehensive benefits.
- Paid holidays.
- Paid time off (PTO).
- 401(k) with match.
- Health and wellness programs.
- Mentorship and professional development opportunities, including a CES Advisory Board.
- Field support for the hearing center.
- Continuing education, LinkedIn Learning, and tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
