Medical Front Office Coordinator- Saginaw

WSA Americas•Saginaw, MI

1d•Onsite

About The Position

The Medical Front Office Coordinator supports client experience and daily operations at a HearUSA hearing care center. The role ensures clients’ needs are addressed in a timely manner, maintains an organized appointment schedule, and helps deliver excellent hearing care. Responsibilities include maintaining client records, coordinating appointments and communications, supporting inventory and financial processes, and assisting with basic hearing aid cleaning, troubleshooting, and remote-care services.

Requirements

High school diploma or equivalent.
Experience in customer service and office administration.
Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and coworkers.
Computer proficiency, including scheduling software and Microsoft Office.
Strong multitasking, organizational, and time-management skills.

Responsibilities

Maintain client charts and ensure information is up to date.
Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and prospective clients.
Enter stock and custom orders and perform weekly inventory audits for accuracy.
Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
Maintain a clean, inviting, and friendly environment.
Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
Assist with basic hearing aid troubleshooting by telephone or in person, and perform clean-and-check services.
Maintain knowledge of current HearUSA products, promotions, and pricing.
Facilitate and support HearAssist and remote care as needed.