Medical Front Office Coordinator- Westchase

WSA Americas•Houston, TX

About The Position

WSA is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. HearUSA works to improve hearing health through a network of 4,000 independent Hearing Care Professionals and more than 350 centers in the United States. The Client Experience Specialist supports clients’ hearing healthcare needs by providing timely service, maintaining an organized appointment schedule, and helping deliver excellent hearing care. The role maintains client records, handles appointment and customer-service communications, supports clinic operations and inventory, processes cash and bank deposits, and helps maintain a clean and welcoming center. It also involves basic hearing aid cleaning, repair, and troubleshooting, along with familiarity with HearUSA products, promotions, pricing, HearAssist, and remote care. The position offers ongoing training, monthly bonus opportunities, comprehensive benefits, paid holidays, PTO, a 401(k) with match, health and wellness programs, field support, mentorship, and professional development. Additional career development resources include dedicated Regional Training Managers, continuing education, LinkedIn Learning, tuition reimbursement, and advancement pathways for Center Support and Client Care. Pay is $19 per hour.

Requirements

High school diploma or equivalent.
Experience in customer service and office administration.
Excellent oral and written communication skills and ability to establish and maintain professional rapport with clients and coworkers.
Computer proficiency, including scheduling software and Microsoft Office.
Strong multitasking, organization, and time-management skills.

Responsibilities

Maintain client charts and keep information up to date.
Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and prospective clients.
Enter stock and custom orders and perform weekly inventory audits.
Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
Maintain a clean, inviting, and friendly environment.
Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
Assist with basic hearing aid troubleshooting by telephone or in person, including cleaning and checks.
Maintain knowledge of HearUSA products, promotions, and pricing; facilitate and support HearAssist and remote care as needed.