Medical Front Office Coordinator- Saginaw

WSA Americas • Saginaw Charter Township, MI

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About The Position

WSA is a global hearing aid industry leader. HearUSA works to advance hearing care through a network of hearing care professionals and centers. The Medical Front Office Coordinator, described in the posting as a Client Experience Specialist, supports client care by meeting clients’ needs in a timely manner, keeping appointment schedules organized, and providing excellent hearing care service. The role also supports clinic operations, records, inventory, hearing aid troubleshooting, and a welcoming center environment.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and coworkers.
• Computer proficiency, including scheduling software and Microsoft Office.
• Strong multitasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and potential-client appointments.
• Enter stock and custom orders and perform weekly inventory audits for accuracy.
• Maintain detailed and accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
• Assist with basic hearing aid troubleshooting by telephone or in person, including cleaning and checks.
• Maintain knowledge of current HearUSA products, promotions, and pricing; facilitate and support HearAssist and remote care as needed.

Benefits

• Ongoing training and field support for the hearing center.
• Attractive compensation package with monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and paid time off.
• 401(k) with matching.
• Health and wellness programs.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Continuing education, LinkedIn Learning, and tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED