Medical Front Office Coordinator- Westchase

WSA Americas•Houston, TX

About The Position

The Medical Front Office Coordinator supports client experience and hearing-center operations at HearUSA. The role helps ensure clients’ needs are met promptly, appointment schedules are organized, and clients receive friendly, effective hearing care. Responsibilities include maintaining client records and clinic schedules, supporting customer service and hearing-aid troubleshooting, and handling inventory, orders, and end-of-day financial processes.

Requirements

High school diploma or equivalent.
Experience in customer service and office administration.
Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and coworkers.
Computer proficiency, including scheduling software and Microsoft Office.
Strong multitasking, organization, and time-management skills.

Responsibilities

Maintain client charts and keep information up to date.
Prioritize welcome and appointment-confirmation calls and provide friendly, enthusiastic customer service.
Manage the clinic schedule for walk-in, curbside, scheduled appointments, and prospective clients to support efficient patient care.
Enter stock and custom orders and conduct weekly inventory audits for accuracy.
Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
Maintain a clean, inviting, and friendly environment.
Maintain basic knowledge of hearing-aid technology and perform basic cleaning and repair functions.
Assist with basic hearing-aid troubleshooting by telephone or in person, and perform clean-and-check services.
Stay knowledgeable about HearUSA products, promotions, and pricing.
Facilitate and support HearAssist and remote care as needed.