Medical Front Office Coordinator- La Cienega, CA
About The Position
WSA and HearUSA are seeking a Medical Front Office Coordinator to support clients at the La Cienega hearing center. In this role, you will help ensure clients’ needs are met promptly, maintain an organized appointment schedule, and support the delivery of excellent hearing care. You will handle client records and communications, coordinate clinic appointments, manage orders and inventory, complete cash and end-of-day processes, and help maintain a welcoming center. You will also provide basic hearing-aid cleaning, troubleshooting, and repair support, and assist with HearAssist and remote care as needed. The company describes a culture focused on community, employee development, and support, with training, mentorship, professional-development opportunities, and field support. The listed pay is $25 per hour. HearUSA states that it provides equal employment opportunity without regard to protected characteristics or other considerations unrelated to the ability to do the job.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills, with the ability to establish and maintain professional rapport with clients and coworkers.
- Computer proficiency, including scheduling software and MS Office.
- Strong multitasking, organization, and time-management skills.
Responsibilities
- Maintain client charts and keep information up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule to support efficient patient care for walk-in or curbside appointments, scheduled appointments, and potential clients.
- Enter stock and custom orders and conduct weekly inventory audits for accuracy.
- Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing-aid technology and perform basic cleaning and repair functions.
- Assist with basic hearing-aid troubleshooting by telephone or in person, and perform cleaning and checks.
- Stay current on HearUSA products, promotions, and pricing.
- Facilitate and support HearAssist and remote care as needed.
Benefits
- Attractive compensation package with monthly bonus opportunities.
- Comprehensive benefits.
- Paid holidays and PTO.
- 401(k) with employer match.
- Health and wellness programs.
- Mentorship and professional development opportunities, including a CES Advisory Board.
- Field support for the hearing center.
- Continuing education, LinkedIn Learning, and tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
- Ongoing training and onboarding.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
