Medical Front Office Coordinator-Glendora, CA
About The Position
At HearUSA, the Medical Front Office Coordinator supports clients’ hearing healthcare needs by providing timely, friendly service and keeping the clinic’s appointments and operations organized. The role coordinates clinic schedules for walk-in, curbside, scheduled, and prospective-client appointments; maintains client records; and supports efficient patient care. The position also handles inventory and order entry, cash and bank deposit records, end-of-day processes, and clinic cleanliness. It includes basic hearing-aid technology knowledge and troubleshooting, along with support for HearAssist and remote care when needed. HearUSA describes a culture focused on training, community, mentorship, and professional development.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and co-workers.
- Computer proficiency, including scheduling software and Microsoft Office.
- Strong multitasking, organizational, and time-management skills.
Responsibilities
- Maintain client charts and ensure information is up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule to support efficient and expedient care for walk-in, curbside, scheduled, and potential-client appointments.
- Enter stock and custom orders and conduct weekly inventory audits for accuracy.
- Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing-aid technology and perform basic cleaning and repair functions.
- Assist with basic hearing-aid troubleshooting by telephone or in person, and perform clean-and-check services.
- Maintain knowledge of HearUSA products, promotions, and pricing.
- Facilitate and support HearAssist and remote care as needed.
Benefits
- Monthly bonus opportunities.
- Comprehensive benefits.
- Paid holidays.
- Paid time off.
- 401(k) with company match.
- Health and wellness programs.
- Ongoing training and onboarding.
- Mentorship and professional development opportunities.
- Field support for the hearing center.
- Continuing education.
- LinkedIn Learning.
- Tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
