Medical Front Office Coordinator- Kennesaw, GA
About The Position
The Medical Front Office Coordinator, described in the posting as a Client Experience Specialist, supports clients and clinic operations at HearUSA. The role focuses on timely, friendly customer service, maintaining an organized appointment schedule, and helping provide excellent hearing care. Responsibilities also include managing client records, inventory and orders, cash and bank deposit records, and daily closing processes. The coordinator maintains a welcoming clinic environment and provides basic hearing aid cleaning, troubleshooting, and support for remote care when needed.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills.
- Ability to establish and maintain professional rapport with clients and coworkers.
- Computer proficiency, including scheduling software and MS Office.
- Strong multitasking, organization, and time-management skills.
Responsibilities
- Maintain client charts and ensure information is up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule for walk-in, curbside, scheduled, and prospective-client appointments to support efficient patient care.
- Enter stock and custom orders and conduct weekly inventory audits for accuracy.
- Maintain accurate records of cash and bank deposits and complete end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
- Assist with basic hearing aid troubleshooting by telephone or in person, and perform clean-and-check services.
- Stay informed about HearUSA products, promotions, and pricing.
- Facilitate and support HearAssist and remote care as needed.
Benefits
- Ongoing training and onboarding.
- Attractive compensation package with monthly bonus opportunities.
- Comprehensive benefits.
- Paid holidays and PTO.
- 401(k) with company match.
- Health and wellness programs.
- Mentorship and professional development opportunities, including a CES Advisory Board.
- Field support for the hearing center.
- Continuing education and LinkedIn Learning.
- Tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
