Medical Front Office Coordinator- Kennesaw, GA

WSA Americas • Kennesaw, GA

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About The Position

WSA is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. HearUSA works to provide modern hearing care through a network of 4,000 independent Hearing Care Professionals and more than 350 U.S. centers. The Medical Front Office Coordinator, referred to in the description as a Client Experience Specialist, supports hearing healthcare clients by addressing their needs promptly, maintaining an organized appointment schedule, and delivering excellent hearing care.

The role maintains client records and clinic schedules, provides customer service and appointment communications, supports inventory and order processing, and completes cash, deposit, and end-of-day reporting tasks. The coordinator also helps maintain a welcoming clinic environment and provides basic hearing aid cleaning, troubleshooting, and repair support. The position requires customer service and office administration experience, strong communication and organizational skills, and proficiency with computers and office software.

The listed pay is $19 per hour. The company describes training, benefits, paid holidays, paid time off, a 401(k) with matching, wellness programs, continuing education, tuition reimbursement, mentorship, and career development opportunities. HearUSA is an equal opportunity employer.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and coworkers.
• Computer proficiency, including scheduling software and Microsoft Office.
• Strong multitasking, organizational, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule for walk-in and curbside appointments, scheduled appointments, and potential clients to support efficient patient care.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
• Assist with basic hearing aid troubleshooting by telephone or in person, including clean-and-check services.
• Maintain knowledge of HearUSA products, promotions, and pricing.
• Facilitate and support HearAssist and remote care as needed.

Benefits

• Ongoing training and onboarding.
• Attractive compensation package with monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and PTO.
• 401(k) with match.
• Health and wellness programs.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Field support for the hearing center.
• Continuing education and LinkedIn Learning.
• Tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED