Office Coordinator – In Motion Physical Therapy - Chilled Pond

Bon Secours Mercy Health • Chesapeake, VA

2d • $18 - $27

About The Position

The Office Coordinator coordinates services for an assigned practice and works in a Medical Assistant or Front Desk role for a designated portion of the time, based on practice volume. The role coordinates and monitors office staff work and administrative functions, and monitors clinical and clerical staff compliance with regulatory requirements.

The coordinator plans and prioritizes work, maintains confidentiality, monitors quality standards, identifies problems and recommends solutions, and communicates effectively. The role maintains knowledge of departmental policies, procedures, functions, and the electronic medical record to make appropriate decisions with guidance from the APM. It works with providers to support strong patient experience scores and implements processes when scores are below benchmarks, while supporting initiatives such as PCMH, EMMI, Tel-Assurance, and Meaningful Use.

Clinical and administrative duties may include preparing patients and equipment for exams and procedures; applying or removing dressings; administering treatment under physician direction or supervision; managing supplies and physician call schedules; arranging surgeries and procedures when applicable; and providing phone triage for same-day appointments. Front-office and revenue-cycle responsibilities include answering and directing calls, collecting patient payments, checking in patients, scheduling visits, posting charges and receipts, coding encounters, and balancing daily deposits.

The coordinator verifies insurance coverage and obtains authorizations, prepares and maintains patient charts in accordance with HIPAA and chart-retention requirements, and trains new or retraining staff. The role establishes effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients. Other job-related duties may be assigned, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• BLS Basic Life Support certification from the American Heart Association.
• 1–2 years of healthcare experience preferred.
• 1–2 years of extensive customer service experience preferred.
• Experience in multiple areas of pre-access, such as scheduling, pre-registration, and financial clearance, preferred.

Nice To Haves

• Bachelor’s degree.
• 1–2 years of healthcare experience.
• 1–2 years of extensive customer service experience.
• Experience in multiple areas of pre-access, including scheduling, pre-registration, and financial clearance.

Responsibilities

• Demonstrate and maintain competencies listed in the departmental skills and competency checklist annually.
• Plan, prioritize, and coordinate the work of others; maintain confidentiality; monitor quality-control standards; identify problems, recommend solutions, and correct errors; communicate effectively.
• Maintain current knowledge of departmental policies, procedures, functions, and the EMR, making appropriate practice decisions with guidance from the APM.
• Work with providers to support strong Press Ganey Patient Experience scores and implement processes when scores do not meet benchmarks.
• Maintain, support, and communicate initiatives such as PCMH, EMMI, Tel-Assurance, and Meaningful Use.
• Prepare patients and equipment for exams and procedures; apply or remove dressings and administer treatment under physician direction or supervision.
• Maintain medical supply inventory and the physician’s call schedule; schedule surgeries and procedures with the OR when applicable; provide phone triage for same-day appointment scheduling.
• Answer phones and direct calls; collect copayments and deductibles; check patients in; and schedule new and return visits.
• Post charges and receipts daily, account for encounter forms, obtain missing charge information, accurately post CPT and ICD-9 codes and applicable modifiers, and balance receipts and deposits at close of day.
• Verify insurance coverage and obtain authorizations for procedures, tests, therapy, and other services; notify the physician or assistant when pre-certification problems occur.
• Pull and prepare charts for scheduled patients, ensure required reports, faxes, and notes are present, file charts, follow HIPAA guidelines for record releases, and thin charts according to office schedules and retention regulations.
• Train new employees at the site and retrain employees as needed.
• Maintain effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED