Office Coordinator – In Motion Physical Therapy - Chilled Pond
About The Position
The Office Coordinator coordinates services and administrative functions for an assigned practice, while also working as a Medical Assistant or in a Front Desk position for a portion of the time based on practice volume. The role coordinates and monitors office staff work and administrative functions, and monitors clinical and clerical staff compliance with regulatory requirements. The coordinator supports patient experience initiatives, maintains knowledge of departmental policies and systems, and helps ensure effective practice operations. Responsibilities span patient care support, scheduling, front-desk service, billing and charge posting, insurance verification and authorizations, medical-record management, staff training, and collaboration with providers and office teams.
Requirements
- High school diploma or GED.
- BLS Basic Life Support certification from the American Heart Association.
Nice To Haves
- Bachelor’s degree.
- 1–2 years of healthcare experience.
- 1–2 years of extensive customer service experience.
- Experience in multiple areas of pre-access, such as scheduling, pre-registration, and financial clearance.
Responsibilities
- Demonstrate and meet competencies and skills listed in the departmental skills and competency checklist annually.
- Plan, prioritize, and coordinate the work of others; maintain confidentiality; monitor quality-control standards; identify problems, recommend solutions, correct errors, and communicate effectively.
- Maintain current knowledge of departmental policies, procedures, functions, and the EMR to make appropriate decisions with guidance from the APM.
- Work with providers to support strong Press Ganey Patient Experience scores and implement processes when site scores do not meet benchmarks.
- Maintain, support, and communicate initiatives such as PCMH, EMMI, Tel-Assurance, and Meaningful Use.
- Prepare patients and equipment for exams and procedures, apply or remove dressings, and administer treatment under physician direction or supervision.
- Maintain medical supply inventory and the physician’s call schedule; schedule surgeries and procedures with the OR when applicable.
- Provide phone triage for scheduling same-day appointments.
- Answer and direct phone calls, collect copayments and deductibles, check patients in, and schedule new and return visits.
- Post daily charges and receipts, ensure encounter forms are accounted for, obtain missing charge information, accurately post CPT and ICD-9 codes and procedure modifiers, and balance receipts and deposits at close of day.
- Verify insurance coverage and obtain authorizations when necessary for procedures, tests, therapy, and other services; notify the physician or assistant when pre-certification problems occur.
- Pull and prepare charts for scheduled patients, ensure required reports, faxes, and notes are present, file charts, follow HIPAA guidelines for medical-record releases, and thin charts according to office schedules and retention regulations.
- Train new employees at the site and provide retraining when needed.
- Maintain effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients.
- Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
Benefits
- Competitive pay, incentives, and referral bonuses.
- 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage.
- HSA/FSA options.
- Life insurance.
- Mental health resources and discounts.
- Paid time off.
- Parental and FMLA leave.
- Short- and long-term disability.
- Backup care for children and elders.
- Tuition assistance.
- Professional development and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
