Medical Front Office Coordinator-Bilingual (Spanish) Preferred- Claremont,

WSA Americas•Claremont, CA

About The Position

The Client Experience Specialist supports hearing healthcare clients by meeting their needs in a timely manner, maintaining an organized appointment schedule, and prioritizing excellent hearing care. The role combines front-office administration, customer service, appointment coordination, inventory and financial recordkeeping, and basic hearing aid support. The position is based in Claremont, and Spanish is preferred. The company offers onboarding, comprehensive benefits, paid holidays, paid time off, a 401(k) with matching, health and wellness programs, monthly bonus opportunities, mentorship, professional development, training, field support, continuing education, LinkedIn Learning, tuition reimbursement, and career advancement pathways. The listed pay is $25 per hour.

Requirements

High school diploma or equivalent.
Experience in customer service and office administration.
Excellent oral and written communication skills.
Ability to establish and maintain a professional rapport with clients and coworkers.
Computer proficiency, including scheduling software and Microsoft Office.
Strong multitasking, organization, and time-management skills.

Nice To Haves

Spanish language skills are preferred.

Responsibilities

Maintain client charts and keep information up to date.
Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
Manage the clinic schedule to support efficient patient care for walk-in, curbside, scheduled, and prospective-client appointments.
Enter stock and custom orders and conduct weekly inventory audits for accuracy.
Maintain accurate cash and bank deposit records and complete end-of-day processes, reports, and settlements.
Maintain a clean, inviting, and friendly environment.
Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
Assist with basic hearing aid troubleshooting by telephone or in person, and perform clean-and-check services.
Maintain knowledge of current HearUSA products, promotions, and pricing.
Facilitate and support HearAssist and remote care as needed.