Medical Front Office Coordinator-Bilingual (Spanish) Preferred- Claremont,

WSA Americas • Claremont, CA

3d • Onsite

About The Position

WSA is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. HearUSA’s mission is to reframe hearing care and set a high standard in modern hearing health. Its network includes 4,000 independent Hearing Care Professionals and more than 350 centers in the United States.

In this role, identified in the description as a Client Experience Specialist, you will support clients’ hearing healthcare needs by providing timely service, managing appointment schedules, and helping deliver Simply Excellent Hearing Care. The position involves client record maintenance, customer communications, clinic scheduling, inventory and order tasks, cash and end-of-day reporting, maintaining a welcoming center, and providing basic hearing aid assistance.

The company describes a culture focused on community, training, employee development, and career growth. Compensation is listed as $25 per hour, with monthly bonus opportunities. The description also lists onboarding, comprehensive benefits, paid holidays, PTO, a 401(k) with match, health and wellness programs, mentorship, field support, continuing education, LinkedIn Learning, tuition reimbursement, and career advancement pathways. The company states that it provides equal opportunity to employees and prospective employees.

Requirements

• High school diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Ability to establish and maintain professional rapport with clients and co-workers.
• Computer proficiency, including scheduling software and Microsoft Office.
• Strong multitasking, organizational, and time-management skills.

Nice To Haves

• Bilingual Spanish is preferred.
• Experience or interest in hearing healthcare and basic hearing aid technology.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage the clinic schedule for walk-in and curbside appointments, scheduled appointments, and potential clients to support efficient patient care.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform end-of-day processes, reports, and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
• Assist with basic hearing aid troubleshooting by telephone or in person, including clean-and-check services.
• Maintain knowledge of current HearUSA products, promotions, and pricing; facilitate and support HearAssist and remote care as needed.

Benefits

• Ongoing training and onboarding.
• Monthly bonus opportunities.
• Comprehensive benefits.
• Paid holidays and PTO.
• 401(k) with match.
• Health and wellness programs.
• Mentorship and professional development opportunities, including a CES Advisory Board.
• Field support for the hearing center.
• Continuing education and LinkedIn Learning.
• Tuition reimbursement.
• Career advancement pathways for Center Support and Client Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED