Medical Assistant (Bilingual Spanish Preferred)

VIPcare•Lakeland, FL

23h•$18 - $25

About The Position

The Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care, working under the direction of a Physician, Physician Assistant, or APRN. The role prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. It is a safety-sensitive position involving direct patient care, medication administration, and clinical responsibilities requiring accuracy, professionalism, and attention to detail. The Medical Assistant also supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and the ability to interact effectively with patients, providers, health plans, and partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural sensitivity and appreciation for the needs of Medicare and other patient populations served.
Ability to perform clinical physical activities, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient for clinical procedures, medication administration, specimen collection, and medical equipment operation.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods based on operational needs.
Visual acuity and hearing, with or without reasonable accommodation, sufficient to perform essential job functions safely.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program or certification such as CMA, RMA, NCMA, or CCMA.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Bilingual Spanish.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome and prepare patients for examinations; obtain and document clinical histories, medications, allergies, preventive care information, and other relevant details in the EMR.
Measure, document, and report vital signs and clinical observations.
Prepare patients and examination rooms and assist providers during examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Provide compassionate, professional service that supports a positive patient experience.
Administer medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when trained and permitted by state regulations.
Perform phlebotomy and prepare specimens for laboratory testing.
Perform CLIA-waived laboratory testing and in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, oxygen administration, inhalation treatments, and spirometry.
Perform PT/INR and glucose testing using approved equipment.
Complete laboratory quality controls and maintain testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection prevention standards.
Document encounters, treatments, diagnostic results, procedures, supplies, and telephone encounters accurately in the EMR.
Conduct patient communications and outreach, including appointment and medication reminders, transitional care management outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and documentation of completed services.
Maintain medical records in accordance with organizational policies and HIPAA requirements.
Manage front office tasks, including answering calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor medical, pharmaceutical, and disposable clinical supply inventory and assist with ordering.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front office personnel to support efficient clinic operations.
Perform other duties as assigned.