Front Office Coordinator - Bilingual (Spanish)
About The Position
All Care Therapies is seeking a bilingual Spanish/English Front Office Coordinator to support its outpatient team. The role provides general office support and performs clerical and related administrative tasks, including receiving and responding to communications, scheduling appointments, supporting patient admissions and discharges, and helping staff and patients follow medical administrative protocols. The coordinator also verifies patient medical records, coordinates with clinicians, ensures forms are completed correctly, handles complaints and queries professionally, and occasionally translates for caregivers and staff. The position is based at the company's Van Nuys, California office and is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- Bilingual in Spanish and English.
- Available to work full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Detail-oriented with thorough follow-up skills.
- Knowledge of Microsoft Word, Excel, and Outlook, and ability to learn other software.
Responsibilities
- Receive and answer emails, telephone calls, and mail for the facility.
- Schedule appointments for patients and clinicians.
- Guide staff and patients through admissions and appropriate medical administrative protocols.
- Request authorizations for new cases.
- Check and verify information on patient medical records.
- Coordinate patient admissions and discharges.
- Consult with clinicians about patients' medical records.
- Ensure forms and documents are correctly completed.
- Handle complaints and queries professionally.
- Occasionally provide translation for caregivers and staff.
Benefits
- Competitive compensation.
- Referral bonus program.
- Career advancement opportunities through leadership development and internal promotion.
- Medical, dental, and vision benefits for full-time employees.
- 401(k) for full-time employees.
- Paid time off for full-time employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
